Effects of resource orchestration, strategic information exchange capabilities, and digital orientation on innovation and performance of hotel supply chains
Balancing IT and resource orchestration capabilities for improving supply chain innovation and performance
Key finding of the study
Drawing on the resource orchestration and information sharing theories, this study proposes an integrated theoretical framework delineating how strategic information exchange and resource orchestration capabilities and digital orientation of a hotel foster innovation and enhance the performance of its supply chain.
Authors
Kayhan Tajeddini, Sheffield Hallam University, Tokyo International University, Japan
Matloud Hussain, University of Sharjah, Sharjah, United Arab Emirates
Thilini Chathurika Gamage, Sabaragamuwa University of Sri Lanka, Sri Lanka
Avraam Papastathopoulos, Canadian University Dubai City walk - Al Wasl - Dubai
Summary
Supply chain (SC) innovation has become a competitive source for hotels to enhance performance in the turbulent business environment. Drawing on the resource orchestration (RO) and information sharing (IS) theories, we propose an integrated theoretical framework delineating how strategic information exchange (SIE) and RO capabilities and digital orientation of a hotel foster innovation and enhance the performance of its SC. Based on PLS-SEM analysis of data collected from 281 hotels in the United Arab Emirates, our findings indicate that RO and SIE capabilities of hotels influence the performance of SCs, whereas SC innovation mediates the said relationships. However, contrary to the expectations, digital orientation did not moderate the relationships between RO and SIE capabilities and SC innovation of hotels.
Published in
International Journal of Hospitality Management
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