Page 46 - Management Digest Udyama Vol 1 Isuue 2

Taking Civility Out of

the Box

In this clamorous world, the core The symptoms such as higher
job of human resource managers attrition rate than the average rate, Dr. N.P.G.S.I. Naotunna
remains unchanged; to win the sick leave, decreased productivity, Senior Lecturer
battle of a talented workforce and employee grievances and Department of Business
for civility has never been as complaints pave the way to Management
important today. Human resource detect rude and discourteous Faculty of Management
managers need to develop policies behaviours. Overall, organizations Studies
and procedures for civilized work need to take necessary actions Sabaragamuwa University of
practices to perform this core to take civility out of the box. Sri Lanka
job. It is pretty challenging to Taking civility out of the box
understand the behaviours which is possible through the three
come under the incivility basket practices of ‘know’, ‘feel’, and
because it is pervasive. We would ‘do’. Know what respect and
recommend that HR professionals rudeness are; feel it from the
ensure a collaborative culture that victim’s perspective; Do what
fosters respectful communication makes good for victims. One
and behaviour in everyones’ might only understand the gravity
day to day tasks. In particular, of incivility when dealing with
establishing codes of conduct that a rude colleague or supervisor.
include civility. Thus, empathetic awareness is
Further, we suggest screening needed to avoid incivility. Ms. P.R.D. Wijesingha
job applicants for indications Lecturer
of psychopathy personalities We conclude that HR managers Department of Information
and behaviours. It is needed to or other stakeholders should take Technology
make civility and cooperation actions to elude uncivilized work Faculty of Computing
a key element in the value practices from organizations Kotelawala Defence University
system, mission statement, as suggested in the above. At
selection criteria, and the same time, the cognitive
institutional out¬comes. Also, development of victims also
carefully designed training and will be a good remedy for the
programmes will help address issue. Therefore, we would like
the specific devel¬opment areas to leave a message for victims
of workplace ci¬vility practices of workplace incivility; ‘you can
in organizations. These training visit an area full of garbage that
programmes would help to stinks, but you cannot live there.
communicate all the policies, Stop worrying about the incident
procedures, code of conduct, and and the perpetrator. Leave the
ethics on re¬spect and concern for garbage bag there and shift to
others. Additionally, being a role productive avenues to pursue your Mr.Gayan
mod¬el for respect and dignity destination.’ Wickremeratne
should be reinforced continuously Senior Group Manager
with reward and recognition. WNS Global Services (Pvt) Ltd

44 September 2021