Page 30 - UDYAMA FINAL final for web
P. 30

The first lesson

       of customer care

          is offering an

       invitational smile

       to the in-coming

            customer.

       Invitational smile

           represents

       respect, greeting


        and welcoming.






                                         Customer Service Benchmark Report
                                           (2017) indicates that while 80% of

                                          businesses believe that they provide

                                        excellent customer service, in fact only

                                         8% of customers believe that they are

                                          actually receiving excellent service.














    28             January 2021
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