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80% of businesses
believe that they
provide excellent customer
service, in fact only 8% of
customers believe that they
are actually receiving
excellent service
(Customer Service Benchmark Report, 2017)
Have You Got Rotten Eggs
in Your Entrepreneurship Basket?
They spoil your business success recipe!
Dr. N. K. Silva Dr. Premasiri Gamage
Managing Director – Business Development Centre Chairman- Business Development Centre
Business Development Consultant SME Sector Specialist, Trainer, Coacher
24 January 2021
