Page 29 - UDYAMA FINAL final for web
P. 29
The practice of treating customers
as robots is visible in many
businesses. Entrepreneurs, Viewing
employees and the procedures of
these businesses are not customers
customer-friendly. The tagline
“Customer is the king” does not as Tiny
have a meaning to these
entrepreneurs and employees. They Robots
have ignored even the first lesson of
customer care school.
