Page 23 - UDYAMA FINAL final for web
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As an individual who comm-      way to contribute to the  society,   •  Customers who come to the
            enced the career at the bottom of   country or to the world. It is also a   hardware stores asking for
            the corporate ladder and prog-   fact that people who acquire      S-Lon were taking away other
            ressed to the pinnacle at a resilient   knowledge and skill on research,   brands. But they were under
            level, I wish to state that the key   have good analytical and commu-  the impression that what they
            element to my successful strate-  nication skills and are better   bought was S-Lon.
            gies in the cooperate world was   intellectuals.  When  driving
            based on the imperative tool    brands to market leadership  •  All brands of PVC looked
            which is “research” both formal &   research findings have  immense-  alike and all PVC pipes in the
            informal. During my career      ly helped me.  Among them,         market did not have a specific
            journey of 4 decades, I became a   following are some examples:    brand identification logo print-
            strong believer of the need of                                     ed on the PVC pipes, hence no
            research data for decision making.   Example -1                    one  could  differentiate  and
                                                                               identify the brand.
            The youth today are the leaders of   Way back in 1990, S-Lon the
            tomorrow.  Whatever the profes-  pioneering brand of PVC in Sri  •  The traders were selling the
            sion would be, the knowledge and   Lanka was facing a downturn and   brand of their choice based
            the skills they acquire with res-   was about to be sold out due to   solely on the profitability.
            earch will always be useful for a   constant losses. During the ethnic
            successful career. Both quantita-  riots in 1983 this market leader   The decision of printing the name
            tive and qualitative research plays   brand’s factory was burnt down to   S-Lon on the PVC pipe was taken
            a predominant role in innovation,   ashes and ever since, there were   based  on this initial research
            strategy, brand development and   many other brands such as Anton,   findings. The series of advertise-
            in the process of planning.     National and Duro that had taken   ments “look for the name S-Lon”
                                            its place.                      was based in this research.
            As a master practitioner of neuro-
            linguistics programming, I am   I, having  requested the manage-  Within a span of 3 months we
            aware that when one learns the   ment for an opportunity to check   were able to turn the tables around
            techniques of research, the mind   on the possibility of driving this   and the brand S-Lon became the
            gets patterned to seeing things in   brand to success was given just 3   market leader in 6 months.
            an analytical manner. In this rapid-  months.  The first step was the
            ly changing and complexed       research. The  initial  research   Prior to this, the Company, as an
            environment, nothing could work   findings given bellow were eye   attempt to recover the losses, had
            on pure assumptions or baseless   openings.                     changed distribution systems,
            predictions. In  the  process of   Some Key Findings:           distributors and even changed the
            developing strategies, products or                              sales management.  All those
            service in our journey in to the                                attempts had been made without
            future, research would be the vital  •  Although  there  were many   really understanding the situation.
            factor.  Therefore, it would be    PVC products that dominated
            extremely important that the       the market, the consumer     Thanks to the formal and informal
            young future leaders in every      referred to the entire category   researches that were conducted,
            sector of the community  acquire   as “ S-Lon”. Which means the   we were able to understand
            knowledge and skill in research.   brand name had become        behavioral patterns and market
            This will come in handy in every   generic.                     insights which helped us to


             Pragmatic Research








                                                                 The way forward






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