Page 13 - UDYAMA FINAL final for web

cab, tourist places to be visited to The expansion of knowledge The conditions remains with the
return flight. Transformation and dissemination through the mobile use of these tools as this is possi-
redefining the way of customer camera, Google lens, Google ble only when the user feel that
experience. interpreter etc. to provide detailed their information data is safe.
information. Not to ignore the
What are different AI latest proposal of face scanners As per world economic forum
tools available in where we can enter and travel report there will be two key areas
tourism industry? through the airport without physi- where digital transformation
cally carrying the passport/visas, through technology should be
Travel industry is going through documents etc. which will be used: touch less travels airport
digital transformations during uploaded on the cloud and with curb side to hotel check-in. Auto-
recent years. Big data, AI and just physical presence of the mation would be the new norms.
machine learning are at the phase person every information can be Health hygiene by maintaining
of technological changes. Compa- taken through the biometric saved cleaning protocols and surface
nies are trying to collect data in the system. Also the high tech touching may be given, more
through AI tools like Chatbots, security system at airports thro- importance. Digital health pass-
apps, YouTube video watch, Goo- ugh which we are under scanning port could be a big transformation
gle searches etc. companies’ sho- system from the time we enter the Apple and Google are working on
ws the recommendation on the airport till the time we board. contact-tracing software, for dev-
basis of these access which have elopers to build compatible apps
been allowed by the customer. How industry may are nearly close to launch. The
The customer agree to give transform post covid-19? pandemic is likely to introduced
location, files, photos, library etc. two trends is seamless travels,
access in order to get the rich The travellers will need to feel where your face and body will be
customer experience. Marketers safe and confident that their your digital passport and the other
have successfully find their spots health is protected. The govern- being the decentralized identity.
on social media platforms where ment and travel industry will have The challenge still remains. Are
they can reach their customers to understand the travellers’ we ready for this transforma-
too. behaviours. The use of digital tion?
identity and biometrics
What would be the technology may come
future of AI in tourism in the line of transfor-
mations which may
industry? ensure seamless
journey.
The year 2020 has become the era
of technological shifts in many
areas. Introduction of 5G technol-
ogy is expected to take the indus-
try to next level. Internet of eve-
rything is possibly becoming om-
nipresent. Customers’ giving per-
mission to grant access can give
the company liberty to make a
customised travel itinerary based
on the information provided by
the customer. Customer services
are expected to become superior
as digital communication is
enhanced through AI chatbots
ex-Utrip can provide the custom-
ised travel plan based on the
information provided by the
customer. AR & VR is going to
transform the way people perc-
eives the place to be.